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While reading the first chapters of Organizational Behaviour, I found several concepts that sparked my interest. As I worked through chapter two, I came to realize that emotions play a significant role in contributing to the success of organizations. In particular, the concept of displayed vs. felt emotions caught my eye.
If employers display desired emotions to co-workers, these displayed emotions can contribute to a healthy working environment by preventing tensions between co-workers from emerging. However, it is possible that displayed emotions only produce a short-term solution to a real, long-term problem. Felt emotions are bound to be pent up. If these emotions are largely negative in nature, job satisfaction, absenteeism, high turnover and employee deviance may be common.
There is a fine line between the importance for genuineness in the workplace and creating an appropriate workplace environment by exhibiting 'appropriate' behavior. If the opportunity for people to 'be themselves' is constantly suppressed, then people's perceptions can become altered. When resentment and negative emotion cloud people's view of what the world is, then how is one supposed to positively excel in their place of work? I very much agree with the text when it discusses how people's behavior is based on what their perception of reality is, not actual reality. This brings me to another question; is reality derived from the general consensus of human beings, or is reality simply different for each and every individual? I suppose that it is our perceptions and our differences that make us innately human.
Currently I am employed at a restaurant, and I see daily how personality and perception of reality influence job performance. In an industry such as this, you have to constantly deliver 'displayed' emotions.' However, this means that your felt emotions are often hidden and can pose a problem if they are released in an unproductive manner. Stress with customers can lead to a tension-filled atmosphere, in turn resulting in altering the way people perceive reality. When my workplace becomes unpleasant, other co-workers and myself often contemplate not coming to work, scamming the company, or even quitting. There is no absolute way to determine how all people will behave, just as there is no way to determine how you will always behave. Some days, for example, my internal mood will cause me to act differently. Both internal and external stimuli serve as variants when perception and attitude in the workplace is considered.
This brings me to my next point. Because we are all unique, people behave differently in different situations. The beauty of humanity is that we are so distinct; that even we can behave differently when faced with the same situation twice.
Though conformity of most organizations forces us to play a role, traits and characteristics still affect us. As Erving Goffman hypothesized, people wear different masks as the context of their lives change. Therefore, we act and react differently according to the situation. Even though behavior can be somewhat predictable, it cannot always be foreseen. Take for example the recent events in the United States. Who could have predicted, or even contemplated the trade towers crashing down?
In closing, it seems apparent that people are both a product of external and internal stimuli. I myself am certainly a mixture of both. Furthermore, I know from past and present experiences that I will act and react differently in different situations, and with different people. Diversity makes life a challenge - if everyone was the same, then our world would be a very boring and monotonous place.
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