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In this paper, I will be writing an essay on different factors that exist within my company. I have been employed with Amacco Energy's Business Service Department for the past three years. I will give my overall opinion of Amacco Energy's organizational culture, the management and the leadership styles that exist within the company.
Organizational culture can be best described as the personality of the organization. One can best describe a company's organizational culture by looking at the structure of the company, its values and the leaders within. Amacco Energy is a company that places a lot of emphasis on the company's organizational culture and focuses on trying to change things for the better. The company makes decisions by using the opinion of both upper management and the employees. Amacco makes sure that all employees understand that their feedback is used in managing the organizations strategies, products served and the image of the company.
Changing an organization can be a complicated process, but Amacco has continued to maintain it's strong organizational values. The company was faced with many challenges during deregulation and many believed that this would hinder the success of the company. In January 00, the company was faced with competition after many years of being a single monopoly. In spite of this challenge, the company has managed to stay on top in the industry by keeping its traditional values with the customers as well as satisfying their employees. Organizational culture is one a term that is difficult to express, but Amacco Energy's employees know that it does exist.
Amacco has always shared the company's values throughout the community. The company participates in many functions, donates many company dollars and lends their employees for a worthy cause. Amacco is known for giving back to the community and supporting those that are less fortunate. Giving back to the community is the values that have contributed to the company's success for well over 100 years. The strategy of giving is a value that the company shares with their employees. When employees work for a company that is out to help the community, it makes the employee want to open their hearts and share also.
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Amacco places strong emphasis on certain shared values and teaches the employees the value of customer focus. We are taught the values of treating every customer with courtesy and respect. Next, we must always follow through in a timely manner in our commitment to our customers and not criticize, ridicule or down play our customer needs.
Amacco places a large amount of emphasis on cultural diversity also. The company sponsors events that bring employees together. With these events, employees are able to learn about other ethnical backgrounds that they are less familiar with. Not many companies encourage employees to take part in exploring other ethnical backgrounds besides their own.
Amacco is not very big on rituals within the company. The company does not have a particular event or ceremony that it performed before starting the workday. I must say that Amacco is big on expressing their success stories of about their employees. For example, if a customer calls or writes in to expresses their appreciation for the excellent customer service that an employee may have provided them, the company technically rolls out the red carpet for that employee. The employee gets a write up in the company's newsletter and he or she is rewarded with a small token of appreciation from the company. Sometimes these little appreciations ceremonies can turn out to be big events depending on the extent the employee have went to provide exceptional customer service. (1)
Amacco sponsors many events within the company that exhibits the success of the company. The company will provide entertainment for their employees, provide lunch for the day and hand out little gifts of appreciation that exhibit the Amacco Energy logo. Many companies do not express their appreciation for the work that many employees do and many employees feel that they are just working to make the company rich. The little gifts that Amacco provides to their employees makes them feel that they are being commended for the hard work that they contribute to the company on a daily basis.
As for management style, I feel that Amacco can use a little help in selecting certain individuals to lead within their organization. I am not familiar with any company philosophy that is rolled out on the type of managers and supervisors that they recruit, but I am sure that the company would like to feel that they have highly qualified individuals leading their employees and representing their organization. The supervisors and managers that I have come into contact with can use some knowledgeable training on how to be effective leaders. Some supervisors feel that having power over someone makes them good leaders. I have only been under my current supervisors leadership for less than a month and I have already formed a negative opinion of him. He gives you the impression that he is on your side, but the truth of the matter is, his words are priceless. He tries hard to make employees like him by sitting in on conversations and holding less than professional conversations. He uses vulgar language when he communicates with his employees in staff meetings. I am sure that this is not the type of leadership that the company would like to exhibit to their employees.
If I could take action to correct the behavior of some of the mangers and supervisors, I would give them the opportunity to take leadership classes to better themselves. Everyone needs to be given the opportunity to change. Not all personalities are the same and it can be hard for some supervisors and managers to relate to every employee. I feel adequate training can help improve certain individuals. If the training does not work, I feel that supervisors and managers should be treated the same as employees that are not performing in an effective manner. They should also go through the steps of discipline that employees go through when given warning in a certain situation or matter. I have watched many managers and leaders get away with unprofessional behavior within their workplace. Amacco tries to be a company that is fair in every situation, but we do have some leaders that have slipped through the cracks.
Not all managers and leaders within the company are unprofessional. I can truly say that the manager over my entire department is a class act. He motivates the employees. He encourages us to better ourselves by taking advantage of classes offered through the company and supports those that have decided to go back to school. He makes it a point to walk around to each employee every morning to greet him or her with a handshake. He has an open door policy that allows you to walk in and discuss matters within the company. Matters that need to be addressed, he handles them immediately and in a professional manner. He is one person that exhibits the quality that Amacco is looking for in a manager.
Amacco is very big on the code of ethics within their company. We are required every three months to attend classes on ethics in the work place and they later provide us with assessments that we have to pass. They also require us to take online classes that we have to complete and receive a completion certification on every other month. Amacco is a company that refuses to let the company fail behind anything that is less that morally right. I can admire the company for taking these kinds of precautions to see that the company is not faced with failure.
Amacco definitely follows the code of ethics and makes sure that all the employees are doing the same. Anything that has went on unethically within the company, Amacco sends out e-mails to everyone in the company informing them of the situation. Once a conclusion has been reached, all employees are again e-mailed about the procedure Amacco took in handling the matter. Amacco was recently accused of doing bad trading within the company. They look into the matter and found the individuals that were responsible for this trading and dismissed them.Amacco then went public to inform the community that the company did not tolerate illegal trading and the employees that were responsible were terminated. The company has a zero tolerance policy for anything that is done unethically within the company.This is a good thing because I make personal decisions about my life the way Amacco values their ethical system.
Amacco is a company that has many positive traits. The company has shown itself to be a leader in the energy industry. Amacco has been a positive role model throughout the community as well as a stepping-stone for many of its employees. Amacco can contribute the success of the company through positive thinking and its moral ethical values.
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